FAQ

Ordering is simple! Just follow these steps:

• Browse our collections and choose a hamper you like
• Click the "Customize your Order on WhatsApp" button
• Chat with us directly to discuss your requirements
• We'll create a custom quote and preview for you
• Once confirmed, we'll create and deliver your perfect gift!

Absolutely! That's what we do best. You can customize:

• The items included in the hamper
• Colors and themes
• Personalized messages and names
• Packaging style and materials
• Any special requests you may have

Just let us know your vision, and we'll bring it to life!

Customization typically takes 3-5 business days, depending on the complexity of your requirements. For urgent orders, please contact us on WhatsApp and we'll do our best to accommodate your timeline.

We offer Pan India delivery! Delivery charges and timelines vary based on your location. Contact us on WhatsApp with your pincode, and we'll confirm delivery availability and costs.

Standard delivery takes 5-7 business days from order confirmation. Express delivery options are available for urgent orders. We'll provide you with a tracking number once your order is shipped.

For select locations and pre-made hampers, we may be able to arrange express delivery. Please contact us on WhatsApp as early as possible to check availability for your area.

Our Named Trunk Box is a premium customizable hamper box where you can add any name in beautiful metallic text (Silver or Matte Gold). It's perfect for bridal hampers, birthday gifts, or any special occasion where you want to add a personal touch.

Yes! For our Named Trunk Box, we have a live preview feature on the product page. For other custom hampers, we'll send you photos and mockups via WhatsApp before finalizing your order.

We create hampers for all occasions including:

• Weddings & Bridal Showers
• Baby Showers & New Baby Gifts
• Birthdays & Anniversaries
• Festivals & Celebrations
• Corporate Gifting
• Thank You & Appreciation Gifts

Currently, we accept payments via bank transfer, UPI, and other digital payment methods. Once your order is confirmed via WhatsApp, we'll share our payment details with you.

Yes! We offer special pricing for bulk orders (10+ hampers). Contact us on WhatsApp with your requirements, and we'll provide you with a customized quote.

Since all our products are customized and personalized, we generally don't accept returns. However, if there's a quality issue or damage during delivery, please contact us within 24 hours with photos, and we'll resolve it immediately.

The best way to reach us is via WhatsApp at +91 9643925019. We're also active on Instagram @thegifterashop. We typically respond within a few hours during business hours.